Refund and Returns Policy for Prime Powders

At Prime Powders, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and returns policy.

Refunds

If you are not satisfied with your purchase, you may return it for a full refund within 30 days of the purchase date. To be eligible for a refund, the product must be in its original packaging and in new, unused condition.

To initiate a refund, please contact us at [email protected] with your order number and a brief explanation of why you are requesting a refund. We will provide you with instructions on how to return the product and issue a refund once we receive the returned product.

Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping.

Returns

If you receive a defective or damaged product, we will replace it free of charge. To be eligible for a replacement, the product must be in its original packaging and in new, unused condition.

To initiate a return, please contact us at [email protected] with your order number and a brief explanation of the issue with the product. We will provide you with instructions on how to return the product and issue a replacement once we receive the returned product.

Please note that we do not accept returns for products that have been opened or used unless they are defective or damaged.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at [email protected]. We are committed to providing our customers with exceptional service and will do our best to resolve any issues you may have.