SHOPPING INFORMATION
I JUST PLACED MY ORDER, WHEN WILL IT BE SHIPPED?
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to DHL for shipping deliveries. Our order processing time is 24-48 business hours once the order has been placed, excluding weekends and holidays. If Overnight Shipping was selected as your shipping method at the time of checkout, the order will require the full 24 hours to be processed. NOTE: During the busy holiday season or after the holiday promotion, processing can take up to 72 business hours.
I DID NOT RECEIVE A CONFIRMATION NUMBER, WHERE IS IT?
order confirmation emails are sent within 12 hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).
YES WE ARE ABLE TO SHIP WORLDWIDE
CAN I RETURN THE ITEMS ON MY ENTIRE ORDER BACK?
Orders placed online with the Prime Powder Shop have a 30 Days Return Policy. We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 14 days of the original purchase. Please email us if you have any questions and the more details you are able to provide, the faster the situation can be handled
CAN I MAKE A VIDEO CALL TO SEE THE PRODUCT I’M PURCHASING?
If you can’t find any of your products of preference on our website contact us. It’s either the product is out of stock or still to be purchased by our Purchasing Manager.
CAN’T FIND WHAT YOU ARE LOOKING FOR ON OUR WEBSITE?
If you can’t find any of your products of preference on our website contact us. It’s either the product is out of stock or still to be purchased by our Purchasing Manager.
PAYMENT INFORMATION
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
For the moment we do accept the following:
VENMO
ZELLE
CASH APP
PAYMENT